Teaching Practise: Teachings in the Customer Relationship Management course

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

• The name of the course: Customer Relationship Management 

• Where and when? 

Business Information Technology unit of Haaga-Helia University of Applied Sciences, Ratapihantie 13, Helsinki. 19.02.2016, and 11.03.2016, 4 hours per day, altogether 8 hours.



My significant competence development for the CRM course teachings in the following areas:

• Discovered deeper level of constructivism theory suggested by John Dewey connected to the contemporary theory of Kolbs’ experiential learning. I have applied the discovery to advance student’s learning with critical thinking and problems solving skills by exploring real-world issues and promote creative, reflective and innovated thinking. 

• Utilized ICT-based teaching tools to motivate the students and engage with peers for discussion and share their reflective thoughts. The tools used in the lessons were YouTube videos and Padlet discussion board.

• Enhanced core competence by reading tremendous references from library, e-library and internet sources in order to produce the teaching materials and also educate myself to be able to teach the university level of the students.

Padlet discussion board used for the Analytical CRM lesson