Thursday, 17 March 2016

Teaching Practise: Teachings in the Customer Relationship Management course

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

The name of the course: Customer Relationship Management 

Where and when? 

Business Information Technology unit of Haaga-Helia University of Applied Sciences, Ratapihantie 13, Helsinki. 19.02.2016, and 11.03.2016, 4 hours per day, altogether 8 hours.



My significant competence development for the CRM course teachings in the following areas:

Discovered deeper level of constructivism theory suggested by John Dewey connected to the contemporary theory of Kolbs’ experiential learning. I have applied the discovery to advance student’s learning with critical thinking and problems solving skills by exploring real-world issues and promote creative, reflective and innovated thinking. 

Utilized ICT-based teaching tools to motivate the students and engage with peers for discussion and share their reflective thoughts. The tools used in the lessons were YouTube videos and Padlet discussion board.

Enhanced core competence by reading tremendous references from library, e-library and internet sources in order to produce the teaching materials and also educate myself to be able to teach the university level of the students.

Padlet discussion board used for the Analytical CRM lesson

Teaching Practise: Teachings in the Multicultural Teamwork course

MULTICULTURAL TEAMWORK

The name of the course: Multicultural Teamwork

Where and when? 

Business Information Technology unit of Haaga-Helia University of Applied Sciences, Ratapihantie 13, Helsinki. 12.10.2015 – 10.12.2015, 2 hours per day, altogether 12 hours.

It was a great opportunity to learn and teach such an interesting subject during that time we were facing refugee issues in the European countries. The course had a well-structured implementation plan based on the pedagogical approach of progressive inquiry and project learning. With the great support from the guiding teacher, I was able to engage in the feedback sessions for the students’ project work and evaluation for the team presentation sessions which were the case that I developed my skills for providing the constructive feedback. 

My lessons about South-Korean culture in ICT business well planned and executed as well, thus I got good feedback from the guiding teacher saying that some of the students used the learned knowledge in other class like Negotiation course. I used Kolb’s experiential learning theory as a foundation of the teaching, so the students were encouraged to exercise their factual knowledge of cultural competences and also to demonstrate generic skills. Time management was the key challenge of the teaching methods.


Padlet discussion board used for the Multicultural Teamwork lesson


Teaching Practise: Observation and Countselling

The name of the course: Customer relationship Management (CRM)

Where and when? 

Customer Relationship Management, Business Information Technology unit of Haaga-Helia University of Applied Sciences, Ratapihantie 13, Helsinki. 15.10.2015 – 12.02.2016, 4 hours per day 11 times, and 3 times student counselling 1 hour per day, altogether 47 hours.



The CRM course was taken place in Autumn 2015, I observed this for preparing my teaching for the same course taken place in the Spring semester in 2016. During observation time, I was aiming to understand the CRM subject and teaching methods, students’ learning curves as main focus. It was also for me a great opportunity to learn a new subject which is a growing market in the ICT field. It has advantages in developing the knowledge of CRM which might help to increase my potential for the future carrier development. 

The guiding teacher provided me the guest access right of the e-learning environment, so that I had all the teaching materials, extra readings and work packages that were used in the professional course. However, it was a quite challenging time to conceptualize the marketing and sales knowledges used in the CRM course. On the other hand, I as a technology oriented person, I wanted to develop the lessons little bit more to introduce technical skills and knowledges needed in analytical CRM, which might help the student’s interest to get connected to the ICT trends like Big Data. This idea was considered when I planned the Analytical CRM teaching and worked well.

I have also participated in the students counselling where I have learned what were the different individual student’ life situation for studying and what were obstacles and area of support needs. Through the counselling experiences, I developed more wide angle of view on students’ life which helped me how to motivate them and also understand reasons of their classroom behaviors linked into their life and cultural issues. 

Overview and Outcomes of my Teaching Practise

My teaching practise was a great journey to develop my pedagogical competences in many areas, the duration of the teaching practise was last for over five months from 7.10.2015-11.3.2016. Such a lengthy period, there were many learning steps getting me up to the deeper understanding of the students and learning environment through observation, counselling and teachings.  In addition to that, I enhanced pedagogical methods and knowledge for teaching the higher level of education in the real world of work.

My teaching practise was taken place at Haaga-Helia University of Applied Sciences in Pasila campus in Helsinki. The teaching practise subject belongs to the degree program of Business Information Technology. My decision for choosing the Haaga-Helia’s Pasila campus was because they met such a qualification to fulfill the teaching practise contract, for instance, they have pedagogically qualified teachers, courses lectured in English with international students, and also the institution has my interesting ICT subjects like Big Data.

The director of the degree program had very open-minded for undertaking me to their organization and arranged all the necessary work for smoothly starting with guiding teachers. My selection was going forward with two courses, one was Customer Relationship Management and the other course was Multicultural Teamwork. Both of courses' senior lectures supported me with the professional manner and dedicated their precious time and effort for me to learn in their classroom teaching environment and offered me to teach the subjects in most favourable manner and positive circumstances. Although it was quite long period of process to complete the teaching practise, our collaboration of work progressed well pro-actively and constantly from the beginning to end of the whole process of the teaching practise; planning, execution, feedback and evaluation.

As a result of the teaching practise, I have strengthened my competences in the following areas:

Pedagogical competences in planning and implementation, developing teaching, and using ICT technology in teaching.

Competence in value integration not only Ethical value but also Sustainability, Global and Multicultural teamwork, Entrepreneurship values integrated in my teachings.

Competence in the world of work, I as a ICT professional worked for various international business projects, I have a high level of world of work competences which has been utilized and applied into the teaching and counselling the international students.

Teaching Practise in the CRM course


Friday, 23 May 2014

VOC2 Feedback: How the other groups’ themes are present in my own line of work

Please visit to my blog to have a look at all the 5 themes of VOC2 related reflective works: http://pathofnorthernlights.blogspot.fi/p/voc-2.html

Entrepreneurship
I have worked for ICT industry around 14 years, thus for me entrepreneurship is not a new subject for me but a natural competence. I have experiences of drawing and proposing business plans to Nokia’s partners. And with my own interesting, I have participated entrepreneurship course in Helsinki provided by EnterpriseHelsinki. As I have exercised a business plan in my blog (http://pathofnorthernlights.blogspot.fi/search/label/Entreoreneurship), in the future I would like to open my eyes to find some business ideas in the educational field and related to teach student in ICT field.

Strengths
Developmental points

·              Learning content is well defined and organized using Prezi tool.

·              The content about entrepreneurship covers very well the learning outcome, and can be easily understood.



·        References in Finnish may be seen as not useful for foreign students.
·        Prezi tool is little bit annoying to see small letters in some of slides, unnecessary zoom in and out needed.
·      The YouTube video does not tell explicitly what differences between external and internal entrepreneurship are.

Interaction with the working community (Working-life Orientation)
I would say the key aspect I have found from the framework of working-life oriented is my views on working-life from the future aspect. Because the future is the time which new technologies will play major roles to improve globalized educational systems, I would like to be the one of the changing forces to get there.
My reflective blog regarding Working-life Orientation can be found from here: http://pathofnorthernlights.blogspot.fi/search/label/Working-life%20Orientation

Strengths
Developmental points

·               Very well structured format of learning environment followed by the learning steps and clear guidelines.

·              Creativeness in learning methods e.g. snowball and interview

·              Working-life orientation from the future perspective

·              Little bit too much of tasks in one theme, required quite much of time and efforts to accomplish them all.

·              What is the role of school in community or society? I think this is quite relevant and important for the topic, but it was not really dealt in any activities.


Sustainable Development
In my opinion, Sustainable Development should be the most urgently integrated into current educational system. It was surprising to see, still we are continuing unsustainable human impacts toward the nature and no dramatic changes from the industrialization value. Global warming and climate change as the primary issue of the sustainable development, this to be integrated into all the level of educational system. Thus help to build a value of harmonized sustainability with the nature and make sure that every individual should have responsibilities for their course of unsustainable actions.
My reflective blog regarding sustainable development can be found from here: http://pathofnorthernlights.blogspot.fi/search/label/Sustainable%20Development

Strengths
Developmental points

·              Guiding questions for individual writing have covered well the core questions.

·              The video method has been introduced to build the basic concept of sustainable development, so the concept has been used for developing my area of work.

·              Learning environment was organized as like the teacher-centered approach, students interactions have not encouraged at all.

·              Whole contents was quite basic level, not so much of surprising and new things for me

Special Education
According to the census data provided by the Finnish National Board of Education, the number of students with Special Educational Needs (SEN) is highest in the technology, communication and transport sector with 11%. I feel that I need to be well prepared for those students. In lesson plan and execution of the plan, there must be consideration and modification for students with SEN. Luckily, in Finland school and municipality are cooperating together to draw up the Individual Education Plan for the students with SEN.
My blog post regarding Special Education can be found from here: http://pathofnorthernlights.blogspot.fi/search/label/Special%20Education


Strengths
Developmental points

·              Writing latter to the father of son with special educational needs. With this exercise, I have tried how to support and counsel with empathetic manner




·              For the task of making a short video, needs to be explained more with what are expected by the teaching team. Providing guiding questions would be helped for those who confused about the task.

·              IEP example is only in Finnish

·              Need to bring awareness and knowledge for what are the teaching skills and methods for students with SEN, this I seen as important

VOC2: Self-assessment on how the planning and teaching activities were carried out in my theme group

My group theme: Global and Multicultural Activities (http://ivetvoc2.blogspot.fi/)

How suitable were the selected methods? How did the other groups react to our learning/teaching activities? 
In overall, our team teaching/learning activities were quite well organized using many teaching/learning methods for different styles of learning intelligences, and motivating them to share and learn from others. We have noticed that learning process by the students were not well progressed before the deadline, so we have sent an email reminder for the deadline. More than half of the students returned their learning outcomes after the deadline. At this point of writing on 11th March, we have received responses from all 12 students, 100 % participation. There was no support request from anybody, although we have provided our group members email address for tutoring, if needed.
 Here are the activities, I have planned and responsible for, and I would like to explain how the activities were performed by other groups.
·              Art Appreciation Exercise using Paul Gauguin’s painting
100% participation. Outcomes show that the students took the activity seriously and provided own view point of the painting. Due to the activities happened in the Padlet board, their opinions were shared together among students. In this way students could recognize different view point of others. That was the purpose of the activity, how we as a diversity of cultural group, how much of differences are here in the art appreciation.
 More details can be seen from the Padlet address: http://padlet.com/wall/6me7y4dwor

                  2.2 Watch the video: Raising Intercultural awareness
Instructions for the task was not clear for some of the students, but they have managed well in many different ways. Many of students wrote their comments to other student’s interview post. It was a great results of this task, they were engaging in other student’s’ blog by commenting. For me it was the first case of interaction in blogs between students, since we have used blog as for individual portfolio.
More details can be found from the learning environment:  http://www.ivetvoc2.blogspot.fi/p/activity-2.html

                  2.3 Fill in the Cultural Competence Self-assessment
100% response rate.
All the students have evaluated own cultural competence using the survey tool. Overall results shows that in our iVET groups have very high score of multicultural competence for awareness and knowledge perspective. Overall score of the multicultural skills is below than other previous two categories. Based on the students writing on own strengths and weaknesses, the survey helped own analysis on multicultural competence.




VOC2: Self-assessment on how my theme group worked

My group theme: Global and Multicultural Activities (http://ivetvoc2.blogspot.fi/)

How did I manage during the task? How did others manage in my group?
                                                                   
Our group have managed very well group activities done for creating a leaning environment for the theme of Global and Multicultural Activities, though it was very challenging all the way. At the beginning of the planning phase, I had to research a lot of books and on-line materials related to our cultural topic. It was time for my own education and also try to find good sources of teaching contents and method for our own use. At that point, our decision for the contents were only two items, one from Anne’s dissertation and other one from Milton Bennett’s Intercultural Sensitivity which from Virpi’s optional course taken from University of Jyväskylä. Anne’s dissertation helped me to understand what kind of level and scope of cultural aspects would be appropriate for our teaching plan. However, it was not enough to cover the all the core questions of our topic.  I reminded them to gaps in our scope and level of contents, which were tended to be focused on higher-education student in academic university. My intention was to bring more tasks to handle practical issues and covering all other core questions given to our topic. And I have created the blog for our teaching environment (http://ivetvoc2.blogspot.fi/ ) and draft version of execution plan.

When we had first group call via Skype, I introduced my proposals to add more activities to our teaching plan and all that were accepted, as below:
1.1 Art Appreciation Exercise using Paul Gauguin’s painting
2.2 Watch the video: Raising Intercultural awareness
2.3 Survey of the Cultural Competence Self-assessment
3.1. Describe your school's international activities at Padlet wall
3.2. Create a plan to enhance your own and/or your students’ internationalization

We had done actively group discussions via email to enhance the teaching plan with a focus on practical and diverse learning perspective. Timo was very good in analyzing the tasks in student perspective.  When we divide the ownership of the tasks in the Execution Plan, I gave the ownership of the activity 3.1 and 3.2 to our team members, so that they could feel fairness and motivation for our group collaboration.
Finalizing the teaching environment and revising the execution plan before the 15th of January, was causing too much hard work for me. Because, although we have 4 members, most of contributions to build contents were from Virpi and me. As usual in most case of VOC modules, I took the roles of specialist and completer in this group dynamics. Virpi is also an excellent collaborator and a good team worker supporting me very well and carried out her own parts of activities.

How would I now change things? In which areas did we excel?
After the deadline of learning activities were ended by 28th Feb, I addressed the evaluation criteria to our team which was not planned before. Meanwhile I have completed Global Education course, learned and practiced about lesson plan and teaching methods for topics like intercultural competence and sustainability. It gave me insight of how to evaluate student outcomes. However, my group it was not so appreciated because it was not planned and requires extra effort. Our communication regarding assessment method was we will give Pass for those who write half a page of reflective essays. It means that we are not evaluating any level of student learning process and how much they internalize the learning objectives. When I have tried using the criteria, it took so much time to evaluate one person, due to we have 8 activities to be evaluated per person.  It seems that it is not realistic to evaluate vast amount of writings according to the rubric at this late of stage.
Now I have learned that clear set of assessment should be included in the beginning stage of the planning of lessons and aligned with the all the activities. And workload for the assessment should be estimated, if it is too high then find some other easier way.

I would like to consider following assessment guideline for the future lesson plan in Global education contexts:  

·       “The whole is greater than the sum of its parts” – applying the holism approach
·       How does student integrate the intercultural elements into their thoughts and belief?
·       How they have demonstrated intercultural competence throughout the tasks?
·       How much of progress or changes have made during the course of tasks? Which task triggers the leap of their development or change of view, if there are?
·       Have they created any 3rd space which as shared learning space between students?